They're fully aware that I've been able to track down 4 or 5 others with the exact same problem but apparently that don't matter to them and doesn't strongly indicate that there is a legitimate problem with the drive or the firmware.Īnyway, as soon as I find out more I'll post it.Īlso, anyone have ANY info on the firmware update version VS04? Found it online but can't really tell where it came from or if it is safe to apply to my drive. So in the end I told her I would redo my comp tonight with their restore DVD, retest and would call her back tomorrow (most assuredly with the same problem) so we could continue our little 'support' dance. She tried to fling a bunch of BS that the driver wouldn't work properly on XP Pro yada yada yada and that it is not what came with my comp so they can't support me. BIG mistake cuz that was her way out of supporting me and getting me off the phone. I told her the problem existed when I first received the notebook with XP Home installed and after redoing my comp with XP Pro the problem still existed. after I wouldn't accept that as an answer (as I know this is not the case) she then realized she was reading it wrongĭ) she finally found the documentation that stated the drive is capable of 8x DVD-/+R, 4x DVD-/+RW and 3.? DVD+R DLĮ) after putting me on hold a number of times she came back with the old 'we'll have to get you to reinstall the driver and try it again' ploy to get me off the phone The lady I talked to today (Crystal) was extremely uninformed regarding DVD writing and media (IMHO and by her own admission) and slung BS after BS trying to tell me:ī) then she tried to tell me to try +R discs cause they burn better and fasterĬ) then she 'found' that the drive only supports +R/-R at 4x.

They never called me back like they were supposed to and, although it is referenced on my trouble ticket, no results from this supposed test that they were supposed to run were available. I just got off the phone with Acer tech 'support' (if you want to call it that).

Liteon dvd driver vs acer